Shipping policy

Shipping Policy

Shafiz Foods and Cosmetics

At Shafiz Foods and Cosmetics, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for complete details.

1. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • In case of high order volume, shipments may be delayed slightly. Customers will be notified in such cases.

2. Shipping Rates & Delivery Time

  • Shipping charges are calculated at checkout based on your location and order weight.
  • Estimated delivery time:
    • Within major cities: 2–4 business days
    • Remote areas: 4–7 business days

3. Free Shipping

  • We offer free shipping on orders above a certain amount (if applicable, e.g., PKR 3000).
  • This offer may change during promotions or special campaigns.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via SMS or email.
  • You can track your order through the courier service website.

5. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) across Pakistan.
  • Please ensure someone is available at the delivery address to receive and pay for the order.

6. Shipping Delays

  • Delivery delays may occur due to unforeseen circumstances such as:
    • Weather conditions
    • Public holidays
    • Courier service issues

We appreciate your patience in such situations.

7. Incorrect Address

  • Please ensure that your shipping address is complete and accurate.
  • We are not responsible for delays or losses caused by incorrect address details.

8. Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 24 hours with proof (photos).
  • In case of lost shipments, we will coordinate with the courier company to resolve the issue.

9. Contact Us

If you have any questions regarding shipping, feel free to contact us:

  • Email: shafimehsood503@gmail.com
  • Phone/WhatsApp: +923348488847

Thank you for choosing Shafiz Foods and Cosmetics. We value your trust and strive to provide the best service possible.